Terms & Conditions

Welcome to Choc & Cherry (“we,” “our,” “us”). By using our website, placing an order, or using our services, you agree to these Terms & Conditions. Please read them before ordering.

1. Orders and Acceptance

All orders are subject to availability and confirmation.

We may refuse, cancel, or modify any order at our discretion, including where:

  • Products become unavailable
  • There is a pricing or technical error
  • We suspect fraudulent activity
  • The order cannot be fulfilled

Once your order is placed, you will receive an order confirmation and a unique Order ID. This confirms we have received your request. It does not guarantee acceptance until our team has reviewed and confirmed it.

Custom orders may need additional confirmation and advance notice.

2. Product Availability

All of our products are freshly prepared, so availability can vary through the day and items may sell out before your chosen slot.

If an item becomes unavailable after you order, we will contact you to offer a suitable replacement or a refund for that item.

3. Pricing

All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

Prices may change without notice.

Delivery charges, where they apply, are explained in our Shipping Policy.

4. Payment

We accept UPI payments.

Payment must be completed before your order is prepared. You may be asked to upload a payment receipt for verification.

Orders remain Awaiting Payment Verification until checked by our team. We may cancel orders that are unpaid or that we cannot verify.

5. Order Confirmation

Your order moves into preparation only after payment verification.

You will receive a WhatsApp confirmation once it is approved.

For delivery orders, you will receive a second WhatsApp message with a tracking link when your order is on its way.

For pickup orders, we will message you when your order is ready to collect.

If we cannot verify your payment within a reasonable time, the order may be cancelled.

6. Pickup Orders

If you choose self-pickup, please collect your order during your chosen time slot and have your order confirmation with you.

Because our products are perishable, orders not collected within a reasonable time may be disposed of without refund.

7. Delivery Orders

Delivery is available only within our serviceable areas.

We do not run our own delivery fleet. Orders are delivered by third-party rider apps, which we book on your behalf once your order is ready.

The delivery charge is payable by you, directly to the rider or delivery app, and is separate from the order amount you pay us.

The charge depends on your distance and the app's pricing at that time, so it is not fixed by us and we cannot quote it in advance.

Estimated delivery times are provided by the apps for convenience and may vary because of:

  • Traffic
  • Weather
  • Road closures
  • High order volumes
  • Rider availability
  • Other circumstances beyond our control

Once an order is handed to a rider, timing and route are controlled by the delivery app, not by us.

Please make sure someone is available to receive the order at the address given.

Incorrect addresses, an unreachable phone number, or an unavailable recipient may result in:

  • Another ride booking
  • Additional delivery charges
  • Re-booking charges
  • Cancellation without refund

8. Cancellations and Refunds

Because our products are freshly prepared, cancellations are limited.

Our full position on cancellations, refunds, and exchanges is set out in our Cancellation & Refund Policy, which forms part of these Terms & Conditions.

9. Product Quality

We take care to ensure every order leaves our kitchen in excellent condition.

Please report any quality concern as soon as possible after receiving your order, ideally with photographs.

We assess each case individually before offering a replacement or refund.

10. Allergies and Dietary Information

Our kitchen handles ingredients including, but not limited to:

  • Milk
  • Eggs
  • Wheat
  • Gluten
  • Nuts
  • Soy
  • Chocolate

Although we follow good food preparation practices, we cannot guarantee that any product is completely free from allergens.

If you have an allergy or dietary restriction, please contact us before placing your order.

11. Intellectual Property

All content on this website — including our logo, product photographs, graphics, branding, design, text, and icons — is the intellectual property of Choc & Cherry.

Such content may not be copied, reproduced, modified, or distributed without our written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Choc & Cherry shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of our website
  • Delays in delivery
  • Product availability
  • Technical issues
  • Third-party payment providers
  • Consumption of our products

Our maximum liability shall not exceed the total amount paid for the affected order.

13. Changes to These Terms

We may modify these Terms & Conditions at any time without prior notice.

The version published on our website is always the one that applies.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Choc & Cherry

Email: orders@chocandcherry.com

Phone: +91 8796677785

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Contact Choc & Cherry: Instagram · orders@chocandcherry.com