Privacy Policy

Welcome to Choc & Cherry (“we,” “our,” “us”). Your privacy is important to us. This policy explains how we collect, use, store, and protect your personal information when you use our website or place an order.

1. Information We Collect

When you place an order or use our website, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Delivery address
  • Landmark and delivery instructions
  • Order history
  • Payment receipt, when uploaded
  • Transaction ID, where applicable

Our website does not use cookies or tracking technologies, and we do not run analytics on your visit.

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders
  • Verify payments
  • Arrange deliveries or pickups
  • Contact you regarding your order
  • Send WhatsApp order updates
  • Improve our website and services
  • Prevent fraud and misuse
  • Comply with legal obligations

3. Payment Information

Choc & Cherry does not store your banking credentials, UPI PIN, card details, or passwords.

Payment receipts you upload are used solely to verify your payment.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with:

  • Delivery personnel, and only the information they need to reach you
  • Government authorities, where legally required

5. Data Security

We take reasonable technical and administrative measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

However, no online system can guarantee absolute security.

6. Data Retention

We keep customer information only as long as necessary to:

  • Complete orders
  • Provide customer support
  • Meet legal and accounting requirements
  • Maintain business records

7. Your Rights

You may ask us to:

  • Show you the information we hold about you
  • Correct any inaccurate information
  • Delete your personal information, where the law permits

To exercise these rights, please contact us using the details provided below.

8. Third-Party Services

Our website may use third-party services, including Google Maps and WhatsApp.

These services have their own privacy policies, which govern how they handle your information.

9. Changes to This Policy

We may update this policy from time to time.

The version published on our website is always the version that applies.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you can contact us:

Choc & Cherry

Email: orders@chocandcherry.com

Phone: +91 8796677785

Last updated:

Contact Choc & Cherry: Instagram · orders@chocandcherry.com