Shipping Policy

At Choc & Cherry, every order is freshly prepared. Please read this policy before placing an order.

1. When Your Order Is Baked For

We bake to order, so we need notice. The earliest available date is shown at checkout when you choose your slot, and that is the date your order is for.

Custom bakes need 4 days' notice and are scheduled separately.

Orders placed after 4:00 PM move to the following day, because that day's baking is already planned by then.

2. Delivery Areas

We deliver only within our serviceable areas.

If your address falls outside our delivery zone, delivery may not be available. If you are unsure, message us before ordering.

3. Delivery Charges

We do not run our own delivery fleet. Once your order is ready, we book a third-party delivery partner for you.

The delivery charge is paid by you directly to the rider or the delivery app.

It depends on your distance and the app's pricing at that time, so we cannot quote it in advance.

The delivery charge:

  • Is not included in your cart total
  • Is not collected by us
  • Is paid directly to the rider or delivery app

4. Delivery Schedule

You choose an available delivery slot at checkout. We aim to deliver within that window.

If you need a more specific time, choose the closest window and tell us in the notes box at checkout. We will do our best, though we cannot promise an exact time.

Estimated delivery times may vary because of:

  • Traffic
  • Weather
  • Public holidays
  • High order volume
  • Delivery partner availability

5. Pickup Orders

If you choose self-pickup, please collect your order during your chosen time slot.

Please keep your order confirmation receipt available when collecting your order.

6. Delivery Attempts

Please make sure someone is available at the delivery address and that the phone number you gave us is reachable.

If the recipient is unavailable, the delivery partner may try to contact you.

Re-delivery, where possible, is booked at your cost.

Refunds for orders that could not be delivered are dealt with in our Cancellation & Refund Policy.

7. How Your Delivery Works

Once we have verified your payment, we confirm your order on WhatsApp and it goes into our baking schedule.

On your chosen date:

  • We bake your order.
  • We book a delivery partner.
  • As soon as the ride is booked, we send you a second WhatsApp message with a tracking link.
  • You can use the tracking link to follow the rider to your door.

If you have any questions about your delivery, reply to that WhatsApp message and we will help.

8. Incorrect Address

You are responsible for providing accurate delivery information.

Choc & Cherry is not responsible for delays or failed deliveries caused by an incorrect address or phone number.

9. Delays

We aim to deliver on time, but delays can happen for reasons beyond our control, including:

  • Severe weather
  • Traffic
  • Road closures
  • Vehicle breakdowns
  • Unexpected operational issues

We will message you as soon as we know.

Once an order is handed to a rider, the timing and route are controlled by the delivery app, not by us.

10. Damaged Deliveries

If your order arrives damaged, contact us on WhatsApp within 2 hours of delivery with photographs of the item and its packaging, taken before it is moved or cut.

Where the damage happened in transit, we will send you a new order next day or refund you back.

We are not able to help with orders reported after 2 hours, or where photographs are not available.

11. If We Have to Cancel

If we cannot fulfil your order — due to an equipment failure, an ingredient we cannot source, or anything else on our side — we will tell you as soon as possible and refund you in full.

Contact Us

Choc & Cherry

Email: orders@chocandcherry.com

Phone: +91 8796677785

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Contact Choc & Cherry: Instagram · orders@chocandcherry.com